Xtra evolution at Mayflex.com
Mayflex has announced several upgrades and improvements to the Xtra Partner Area of its website www.mayflex.comMembership of the Xtra Partner Area enables customers to view pricing and stock availability, submit orders and make enquiries online. In addition, users can view account, invoice and order histories and download brochures and spec sheets with their own branding.
A new Speed Cart features ‘auto suggest’ technology, which enables customers to place orders up to 70 per cent faster than previously. Customers simply need to start typing a product code or name into a box and a list will appear containing possible matches which is further refined the more they type.
Planning Lists have also been upgraded. Xtra has always allowed users to save lists of frequently ordered products or plan large projects in these Planning Lists. This feature has now been updated to allow users to collaborate with their colleagues by sharing a list at the click of a button. The colleagues selected are automatically emailed to notify them that a list has been shared with them, and when any user modifies a shared list, all the other collaborators are emailed automatically to inform them of the update.
As well as the two upgrades above, the website now also features a new addition; Live Chat. Clicking on a Live Help link during office hours opens a chat window in the users browser from where it is possible to select which department of Mayflex to contact (currently Sales, Technical Support, Customer Service and Webmaster). Users are then connected to one of Mayflex’s trained staff to help them with their enquiry.
Martin Eccleston, Mayflex’s commercial manager commented, ‘Mayflex is committed to allowing our customers a choice of channels to communicate and to do business with us. The recent updates further enhance our partners’ experience on our website, and give them even more tools to plan and order more efficiently and effectively. We have always prided ourselves on the high level of personal service we offer, and the new Live Chat feature means that our customers can enjoy the same high quality personal service via the web as well as through other offline channels.’