The finding is part of an industry-wide research paper on global service management trends, which highlights regional comparisons on IT budgets and IT Service Management (ITSM) maturity levels.
Among the findings critical to enterprises based in the UK, the research also reveals that 30 per cent of UK organisations expect their IT budget to decrease, compared to nearly 50 per cent in the United States and 31 per cent globally. Moreover nearly 80 per cent of UK organisations have an ITSM maturity level of 3 or higher. This compares to just 66 per cent of organisations worldwide having achieved similar ITSM sophistication.
Tasos Symeonides, CEO of Axios Systems, said: ‘This research in particular aims to stimulate a blue-sky discussion within organisations about developing better service management, based on observations focused on industry, region and organisational size. The end goal, of course, is to provide C-level executives with exclusive, evidence-based resources that support a competitive service management strategy for their enterprise.’