UK market missing a major call on IP telephony in the cloud

The research asked 100 UK businesses about their telephony solution. It highlighted that there is a surprising lack of uptake when it comes to hosting telephony services in the cloud.

Key statistics from the survey include:

  • Less than half (48 per cent) of businesses are using the cloud for their telephony.
  • Of those who use the cloud for their telephony, only a small proportion (15 per cent) use it to host more than three quarters of their telephone systems.
  • Of the 52 per cent of businesses who aren’t using cloud to host their telephony: 44 per cent cite control as a reason to keep systems on premise, 27 per cent cite quality and redundancy, and a fifth (19 per cent) did not even know telephony could be hosted in the cloud.

Campbell Williams, group strategy and marketing director at Six Degrees Group, said, ‘Businesses are dipping their toes in the water but aren’t going all the way with cloud computing – even those using hosted IP telephony aren’t using it to its full potential. If a services provider is looking after a business’ infrastructure, it makes sense for that business to streamline operations and put their telephony in the cloud too.’

Williams continued, ‘Companies are benefiting from cloud for IT but not for telecoms. They need to work with a converged services provider who can address their quality and control requirement by using a fully-featured single-instance virtualised IP-PBX that’s fully resilient.’

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