Socomec launches remote monitoring service for guaranteed business continuity


Link-UPS provides a permanent connection between the internal monitoring system of any Socomec installed uninterruptible power supply system (UPS) and the local Socomec Service Centre. If the UPS’ operating parameters fall outside the permitted range, the system will identify the anomaly and automatically notify the nearest Socomec Service Centre.

A specialist Socomec engineer will carry out a diagnostic check by remotely accessing the parameter dashboard. By conducting a root cause analysis, remedial or corrective action can be prescribed. In the event that on site intervention is required and if there is a Maintenance Contract in place, a Socomec on-call engineer will be dispatched immediately with a full brief from the Socomec Service Centre along with any spare parts that may be needed.

To ensure that Link-UPS operates continuously, the connection between the UPS equipment and the Socomec Service Centre uses two autonomous and redundant channels; normal operation is via a secure LAN/WAN connection, however, the system will automatically switch to a GPRS connection if the normal route is unavailable.

Andrew Wilkinson, regional managing director of Socomec commented, ‘At Socomec we recognise the importance of guaranteed business continuity. The Link-UPS remote monitoring solution dramatically reduces the mean time to repair – by linking the installed base with our nearest Socomec Service Centre and field engineers – therefore maximising uptime.’

Furthermore, Link-UPS also provides a predictive analysis function that records and processes the UPS’ monitoring data – compiled into a clear, succinct client report. As well as providing operational and event statistics, the report also includes a technical analysis by a dedicated Socomec engineer. This analysis highlights any anomalies with recommendations for operational improvement.

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