When asked what would make them feel more empowered at work, over half (51.4 per cent) of network professionals surveyed simply want the recognition of having a tough job, over double last year’s figure. In addition, only a quarter of respondents (25.1 per cent) indicated the ability to choose and buy the technology they need would make them feel more empowered, down by almost half from last year. Perhaps, it would seem, indicating that increased IT spend from the economic recovery is starting to impact on the network professional’s daily workload.
The survey also highlights that the consumerisation of technology and mass adoption of mobile devices is proving to bring both happiness and headaches to the door of the network professional.
When asked what users could do to make network administrators’ lives happier, only a fifth of survey respondents cited a desire for more users to reboot their machines before asking for help (20.05 per cent) compared to over a third (36 per cent) wanting the same last year. This result could indicate that either users are getting smarter at solving their own IT glitches, or that network professionals are becoming more tolerant.
Whilst network admins seem to be happier in one respect, the survey clearly demonstrates that shadow IT, bring-your-own-device (BYOD) and wear-your-own-device (WYOD) are a growing issue for network administrators. Shadow IT is more than twice the headache for network professionals this year, with 13.5 per cent of respondents saying that they would have an easier life if users would share what applications they’ve downloaded on their laptops. Additionally, the number of administrators wanting employees to share what personal devices they have synced to their company’s wireless network has tripled within a year, to 14.8 per cent.
Given that nearly half of admins surveyed (46.5 per cent) indicated that they spend between 40-60 per cent of their time reacting to network or user problems, an increase of more than 10 per cent from last year (and 18 per cent spend a whopping 60-80 per cent doing so) it’s no surprise that they’d like more appreciation.
Ennio Carboni, executive vice president, Customer Solutions, Ipswitch, explained, ‘Today we need to recognise the dedicated SysAdmins and other IT professionals who work night and day to keep our networks and applications humming along. These IT heroes need to equip their colleagues with the technology and support they need to innovate, collaborate and do their jobs and that’s a lot of pressure to work under. So when you see one of your SysAdmin colleagues today, a simple “thank you for everything you do” would go over well. Treating your IT folks to pizza and ice cream wouldn’t hurt, either.’