All Excel Cabling partners are required to have a minimum of two qualified engineers renew their training accreditation every 24 months. The training programme ensures that each of Excel’s partners are fully aware of the breadth of the Excel range, the best and recommended installation practices, and are up to date on any news, or recently updated international standards. Partners that fail to retake and pass the training by the required date lose their ability to issue Excel warranties.
Partners will begin to be contacted during early January to be given the dates of when their engineers training is due to be renewed. Each engineer will have a period of two months to conduct the training free of charge. After this time, if the training has not been completed there will be a small cost incurred per engineer to take the training, to ensure their status is retained.
The training consists of an online e-book that takes approximately five hours to read through which also includes installation videos. This is followed by an online test that has to be completed within an hour. Both of which can be undertaken at a time to best suit the engineer.
Tracey Calcutt (pictured), marketing manager at Excel commented, ‘When we refreshed the Excel brand back in October 2011 one of the key things for us was to ensure our partners were continually learning about the range. We introduced the bi-annual technical retraining to ensure our partners deliver continued high levels of knowledge on the system design and installation of Excel, thereby providing the very best service to their customers.
‘The Excel brand continues to grow at a significant pace, despite the tough market conditions, we are introducing more and more new products, and developing a strong awareness of the brand at consultancies, main contractors and end users all of which assists our partners to win more business. Ensuring our products are being installed by a select group of technically able installers, adds further strength to the brand quality and market perception.’