According to Frost & Sullivan, Alcatel-Lucent Enterprise has made great strides to deliver a UC platform that is ‘efficiently right sized for businesses of all sizes without compromise.’
With a set of user applications bundles, OpenTouch provides a variety of call control, UC, mobility, messaging, conferencing, and other functionality focused on personalising the user experience and meets the requirements of any work style.
The award recognises the flexibility of the OpenTouch Unified Communications platform for giving customers and users the ability to deploy what they want, how they want, without compromise and with maximum benefit. The importance of aligning with target market needs is one of five key Product Differentiation Excellence Award benchmark criteria. Within this category Alcatel-Lucent Enterprise was awarded a perfect score.
The report explains that, ‘Alcatel-Lucent Enterprise has not only addressed major industry trends in a timely manner; the company has gone beyond checklist infrastructure and feature requirements.’
The OpenTouch platform is recognised for its advantage of deploying the same software in hardware centric, appliance based, virtual or hybrid configurations, making it extremely flexible and highly scalable.
‘Alcatel-Lucent Enterprise is differentiated from the crowded field with its flexible OpenTouch platform which enables business customers and their respective users to deploy what they want, how they want and without compromise for maximum benefit, [delivering a platform that is] efficiently right sized for businesses of all sizes without compromise.’ – Frost & Sullivan, 2014.