John Lillistone Of Arqiva Discusses The Indoor Coverage Crisis

Arqiva

With 80% of mobile calls now made from inside a building, John Lillistone, head of capacity and coverage products at Arqiva, looks at what can be done to combat the crisis.

As the UK moves towards being a nation of urban dwellers, this figure is perhaps not surprising. Factoring in the continuous increase in the use of mobile devices in the workplace, research from Aruba HPE found that 60% of employees link mobile technology with the ability to be productive at work – it could well be set to go even higher.

In the face of such statistics the assumption might be that the UK would boast strong indoor coverage, however, a report by Ofcom last year found that over half of the UK population had reported issues with voice and data services when making calls indoors.

With the economic effect of such lacklustre indoor coverage impacting both businesses working within buildings, and subsequently those building and facilities managers trying to lure top companies into their office space, indoor mobile coverage is already a very real and increasing problem. Combine this with the UK’s battle to become a leader of the 5G connected world and you find us hurtling towards an uncertain future.

So how might 5G intensify indoor mobile coverage issues, who is responsible for solving them, and have we moved any closer to a solution with recent developments like MuLTEfire and spectrum sharing?

5G iot integration mobile telecommunication business IT web networking concept. LTE internet technology

Complex arrangements

The key to effective indoor mobile coverage and capacity is far travelling, uninterrupted signal – something modern building materials, such as metalised insulation, steel frames and treated glass, already do their best to block. Considering the types of ultra high speed, 300Gb per second services which have been talked about for 5G however, the situation is soon set to get far more complex.

Operating at very high frequencies (ie. 28GHz), 5G’s signal range will be extremely short, meaning it will be more easily interrupted by even the most common building materials – simple walls will be a problem, let alone the more modern materials discussed above.

Against this worrying backdrop, we could be looking at taking a lot more calls outside in the future – but who should we be turning to in order to avoid such potentially costly ‘call out’ charges?

Insider networking

The answer to solving indoor mobile coverage seems simple enough – to put the network into buildings via distributed antenna systems (DAS) – thereby providing consistent, unencumbered signal to those inside.

And indeed thanks to recent developments such as the use of small cells, and innovations which now enable the systems to run off the existing connectivity infrastructure (via Ethernet if not fibre), and to be used for other services (ie. PMR), modern DAS solutions have become less expensive, easier to use and more cost effective.

But while this should have made the business case for in-building solutions far easier, the industry – or more specifically the operators – still seems to be holding itself back.

Compromised ownership

To understand the delayed uptake of in-building solutions, you only need to look at the business case the UK’s operators are currently faced with – pushed year-on-year to both deliver more to their customers while at the same time having to continually reduce their prices. Already up against it, the option of operators funding in-building solutions is simply no longer viable.

There have been suggested ways to lessen the cost for operators – including through the use of shared spectrum or a multi-operator shared network (MOCN). But while these are great in theory, both unfortunately require the collaboration of all the MNOs – something that, at least in the UK, shows no sign of being likely to happen.

Meanwhile, technologies such as MuLTEfire and other unlicensed solutions like LAA, which have also been heralded as possible fixes, face obstacles of a different kind. For a start, any solution proposing the use of unlicensed spectrum will always be subject to potential interference from other devices operating in that spectrum and there is no way for businesses to control what those devices are – just think about how many Wi-Fi networks you see wherever you go.

While none of the barriers are ones that can’t be overcome, with no movement expected anytime soon, the industry needs to look elsewhere for a more immediate solve to the issue of in-building solution ownership.

A future proof solution

Though 5G technology has been heralded as both evolutionary and revolutionary, the escalated pressure of 5G connectivity is still a while off. Indeed, at Arqiva we are predicting the availability of commercial services no earlier than 2020.

In-building solutions cannot wait that long however. Across the UK’s major urban cities – including London, Manchester and Birmingham – the problem exists now. In the face of ever growing demand, mobile capacity is already stressed and alternative solutions such as voice-over-Wi-Fi technology do not offer a realistic, or long term resolve – requiring the latest handsets and individual MNO cooperation.

Indoor coverage may be difficult to prioritise for MNOs but it is growing increasingly essential and someone needs to step up. Though retrofitting is possible, the industry needs to start incorporating in-building solutions into the fabric of new developments now.

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