Based on past experiences, the top five reasons for a Christmas call out were cited as:
• A server has crashed (43 per cent)
• VPN is down (29 per cent)
• User has locked themselves out of an account (28 per cent)
• Webmail not working (24 per cent)
• WiFi down in the office (18 per cent)
The less common reasons for call out included: a laptop needing urgent repair (15 per cent), an electronic key fob not working and someone can’t access a building (eight per cent), loss of company mobile phone and malware (seven per cent), or related attack on the network (seven per cent).
The survey respondents were also asked for their IT New Year’s resolutions. The results revealed that the vast majority of them would like to spend more time planning, reviewing and developing various strategies, rather than dealing with emergencies.
The top five New Year’s resolutions were:
• To spend more time planning and less time firefighting (37 per cent)
• To develop BYOD policies (36 per cent)
• To tighten and review security policies (31 per cent)
• To have greater visibility of what is happening on the network (29 per cent)
• To know what is wrong with the network before users notice (24 per cent)
Just missing out on the top five slot, is a problem as old as computing itself, which induced chuckles and eye-rolling from the respondents: 17 per cent still wish users would reboot their machines before calling IT.
Alessandro Porro, vice president of international sales at the Ipswitch Network Management Division, puts these findings down to a lack of network monitoring tools in place.
He said, ‘It simply is not necessary for the hard working, underappreciated people in IT to spend their time firefighting problems on their networks – regardless of the time of year – when they would rather be planning. It is evident that many these problems could be managed remotely by network monitoring technologies which could identify the exact sources of problems to prevent issues such as server crashes and poor application performance.’
*The survey was taken by 131 IT professionals on 16th October, 2013 at IP EXPO in London.
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