London Borough of Barking and Dagenham opts for single, remotely managed Dynamic Enterprise network from Alcatel-Lucent

London Borough of Barking and Dagenham opts for single, remotely managed Dynamic Enterprise network from Alcatel-Lucent

The London Borough of Barking and Dagenham has implemented an entirely new enterprise network infrastructure from Alcatel-Lucent Enterprise.

The new deployment, which includes the Alcatel-Lucent OmniPCX Enterprise Communication Server (OXE) and Alcatel-Lucent OmniVista Network Management System, provides complete IP telephony capabilities and enables the Borough of Barking and Dagenham to work smarter.

As a result of the implementation, the Borough has been able to unify 13 previously disparate PBX systems – improving communication costs, boosting management and maintenance efficiency and eliminating duplication errors. The addition of full IP telephony capabilities – including IP Desktop Softphones, IP Handsets and the Alcatel-Lucent 8400 Voicemail system – provides employees with a single, fully integrated system that delivers maximum working flexibility. Now, no employee is tied to a single desk – their extension number reaches them wherever they are. This maximises the use of office space – in line with the spending review – and encourages practices such as home working.

Tracie Evans, corporate director for finance and resources, London Borough of Barking and Dagenham, said, ‘The implementation of the OmniPCX has overhauled how we operate. Not only is management of the system easier and more efficient – it significantly reduces cost and increases the quality of service that we can provide to residents of the Borough and employees.

‘We can also become far more flexible about where employees do their jobs, making employees more flexible and productive.’

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